Support

Contact Us

We're here to help! For questions, feedback, or issues, please contact us at:

hey@1sten.com

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed through Apple. To cancel:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap "Subscriptions"
4. Select 1sten and tap "Cancel Subscription"

How do I restore my subscription on a new device?

Open 1sten and go to Settings > Subscription > Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

How do I delete my account?

You can delete your account and all associated data from Settings > Account > Delete Account in the app.

How does iCloud sync work?

When iCloud is enabled, your data automatically syncs across all your devices signed in with the same Apple ID. This includes your child profiles, activity history, and memories.

Why are my memories not syncing?

Make sure:

• iCloud is enabled in your device settings
• You have sufficient iCloud storage
• You're connected to the internet

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund for any App Store purchase.

Bug Reports

Found a bug? Please email us at hey@1sten.com with:

• A description of the issue
• Steps to reproduce it
• Your device model and iOS version
• Screenshots if applicable